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Returns

Simple. Free. 30-Day Returns.


We understand returning an item can be a hassle, so we've made this process as easy as possible.

If you don't love the item you purchased from Lux Lair—for any reason—simply return it using our free return shipping label within 30 days for a full refund, less any initial shipping charges.

Items returned must be in their original, unused condition with all authenticity cards, dust covers, tags, packaging and protector tapes intact. Items returned in any other condition will be subject to a restocking fee or returned at our discretion. 


How to Make a Return

 

1. Submit a Return Request

To request a return, submit a return request using our online form, enter
the email address you used to place your order, select the reason for
your return and submit your request for authorization.

2. Print a Free Return Shipping Label and Ship
Once authorized, you will be able to print a free return shipping
label. Simply affix this label to the package and drop it off at any post
office or leave it with your carrier.

*Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it.
Items which are used or missing any of their accoutrements (tags, authenticity cards, dust bags, etc.) are not eligible for return.


3. Receive a Full Refund within 48 Hours of Delivery

Once we receive your return, your refund will be credited to the initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed. Please allow 3 to 5 business days for the refund to reflect on your account.

 

If you have specific questions about our return policy not addressed here, please email us at returns@luxlair.com

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