Returns & Exchanges
Simple. Free. 30-Day Returns.
We understand returning an item can be a hassle, so we've made this process as easy as possible.
If you don't love the item you purchased from LUX LAIR—for any reason—simply return it using our free return shipping label within 30 days for a full refund, less any initial shipping charges. You may also return your item for an exchange or store credit, if you'd like.
Items returned must be in their original, unused condition with all authenticity cards, dust covers, tags, packaging and protector tapes intact. Items returned in any other condition will be subject to a restocking fee or returned at our discretion.
1. Submit a Return/Exchange Request
To request a return, submit a return request using our online form. You will need your email address and order number, which can be found in the original confirmation email you received.
If you need to exchange, rather than return an item, you will be able to indicate this on the form.
2. Print a Free Return Shipping Label and Ship
Once your return request has been submitted, you will be able to print a free return shipping label. Simply affix this label to the package and drop it off at any post office or leave it with your carrier.
3. Receive a Refund/Exchange within 48 Hours of Delivery
Once we receive your return, your refund will be credited to the initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed. Please allow 3 to 5 business days for the refund to reflect on your account.
If you are requesting an exchange, your exchange will be processed within 48 hours of receipt and you will be emailed a new tracking number for the exchange.
If you have specific questions about our return policy not addressed here, please email us at firstname.lastname@example.org.