Authenticity & Warranty
Trust is the foundation of every luxury purchase. At LUX LAIR, authenticity is not a promise — it is our standard.
Every item we sell is guaranteed to be 100% authentic. Always.
How We Authenticate
- Sourced from verified partners — official boutiques, authorized retailers & trusted luxury distributors
- Hand-inspected by experts trained in brand standards
- Advanced verification on eligible items using Entrupy® AI authentication
- Final approval — only pieces that meet our highest standards are accepted
Our Trusted Sourcing Network
We partner only with suppliers who uphold the strictest luxury standards, including:
- Official brand boutiques
- Authorized retailers
- Reputable luxury distributors and wholesalers
Every supplier is carefully screened for transparency, legitimacy, and product integrity — because your confidence comes first.
How We Validate Authenticity
Every item undergoes a detailed, multi-point inspection conducted by specialists trained in luxury brand standards. Our review includes:
- Leather quality, craftsmanship & stitching (bags, wallets & SLGs)
- Material quality, construction & finishing (apparel, shoes, jewelry & accessories)
- Logos, engravings, brand markings & hardware details
- Serial numbers, date codes or model identifiers (where applicable)
- Mechanical function & performance checks for watches
- Design accuracy, proportions & overall authenticity indicators
- Condition, accessories & packaging completeness
Each piece is reviewed with meticulous attention to detail — ensuring confidence in every purchase.
Entrupy® Verification
Eligible items are authenticated using Entrupy® — the AI-powered technology trusted by leading luxury resellers worldwide.
When you see the Entrupy Verified badge, the item has passed both human review and advanced machine authentication.
Real luxury. Real authenticity.
Authentic Luxury. Guaranteed for Life.
We stand behind every piece we sell — for life.
If any item purchased from LUX LAIR is ever deemed inauthentic — by the brand or a recognized authentication expert (written documentation required) — we will take it back and issue a full refund.
10 days, 10 months, or 10+ years later — your peace of mind is protected.
Our Reputation
Since 2015, over 25,000 luxury items have been purchased from LUX LAIR by discerning shoppers around the world.
We maintain an A+ Rating with the Better Business Bureau — the highest rating awarded — and proudly partner with many of the leading retailers of luxury designer goods, both supplying inventory directly to them and selling on their marketplaces.
Read verified customer reviews →
One-Year Limited Warranty
All new handbags, backpacks, and wallets purchased from LUX LAIR include a complimentary one-year warranty covering defects in materials and workmanship.
What’s Covered
- Hardware defects (zippers, clasps, closures)
- Material or structural manufacturing flaws
What’s Not Covered
- Normal wear and tear
- Accidental damage, spills, stains, scratches
- Unauthorized repairs or alterations
- Resale or transfer to another owner
How to File a Warranty Claim
Email: warranty@luxlair.com
Phone: 1-800-701-2041
Please include:
- Order number or original purchaser’s name
- Photos of the issue
- A brief description of the concern
Approved claims will receive an RMA code and return instructions.
Return Address:
LUX LAIR — Warranty Dept.
400 South 4th Street
Suite 401M-115
Minneapolis, MN 55415
If your product is damaged but not warranty-eligible, we’re happy to recommend trusted repair specialists.
FAQ
Are pre-owned items covered by the Lifetime Guarantee?
Yes — authenticity is guaranteed for every item we sell, new or pre-owned.
What qualifies as proof of inauthenticity?
A written assessment from the brand or a recognized authentication expert.
Can I gift an item and still be protected?
Yes — authenticity protection is always valid. The warranty applies only to the original purchaser.
Do I need my receipt?
Not necessarily — we can look up your order by name or email.
Still have questions?
Contact our team →