LUX LAIR Verified Reviews

LUX LAIR has been in the wholesale and retail trade of luxury goods, including designer handbags, shoes, clothing and accessories, since 2015. Providing excellent customer service is a cornerstone of our business philosophy, one of utmost importance. We love delighting our customers and providing service with a personal touch—a true rarity these days.

Below are verified, independent reviews we've received from 3rd party review aggregators and some of the marketplaces on which we sell. We are extremely proud of these ratings, and you may click on the links below each section to verify the reviews directly on the respective sites. 

94% positive lifetime rating (440+ ratings)

  • "Lux Lair was very responsive to my questions - getting back to me immediately. They shipped my item lightening fast, and my item was exactly as described. It was a wonderful experience!"

  • "Great product! Arrived on time and the wife LOVED it!"

  • "The backpack was exactly what I wanted. It arrived on time and was new. Well packaged. I can't wait to use it." 

  • "I just turned 50 and have wanted a Gucci purse my whole life. And now I have one and I am super excited🤗"

  • "I was very pleased with my purchase. At first, I was scared that the product would not be authentic, but I'm pleased to say it was exactly like the one at Neiman Marcus. I would definitely order from Lux Lair again.

  • "I worked with Viktor from Lux Lair at least twice. He went above and beyond. I received this replacement belt very quickly and I'm very happy with my order. If I have another chance to order from Lux Lair I would have complete faith in the product and the service."

Read LUX LAIR Reviews on Amazon


100% positive lifetime rating (360+ ratings)

  • "Great Deal Great Seller! Well packed A+ Fast shipment. Buy from them [they] are great."

  • "Excellent transaction. Great communication. Packaged well. Word Up 🤙🏽"

  • "Gorgeous scarf, love it, fast shipping, great seller!! Thank you A++++++"

  • "Great service, fast shipping, thanks for everything. Item just as described."

  • "Thank you for the gorgeous bag! Excellent and extremely smooth transaction."

  • "***** - 5 Star Seller! Absolutely FABULOUS transaction!!! Thank you Again!"

Read LUX LAIR Reviews on eBay

Rating of EXCELLENT (4.6 / 5 stars) based on 130+ Verified Reviews

Ranked in the Top 10 on the 'Best in Bags and Luggage Store' list. 


  • "Genuine product, true to description, fast shipping. Very satisfied."

  • "I was very happy with how quickly the item shipped. The item was received in perfect condition. I have no complaints and will use in the future so I can surprise my wife."

  • "Thanks for the fast shipping and communication; haven’t have a better experience shopping online."

  • "I have been dealing with Viktor. All I can say is that he’s a true professional. And my rate of satisfaction is at 100. Thank you for your help."

  • "Fast delivery. Great product. My wife loved it."

  • "I was very pleased with my handbag and customer service."

    Read LUX LAIR Reviews on TrustPilot


    Rating of 4.7 / 5 stars based on 350+ Verified Reviews. 

    Ranked 10th (out of 294 sites) on the 'Top Online Designer Clothing Stores of 2024' list. 

    • "The Gucci Beige Coated Canvas Joy Boston Satchel Bag arrived on time and it was everything we hoped for. My wife absolutely loves the bag!"

    • "I received my order this morning they are beautiful thank you. You guys are awesome the best customer service I've ever had ordering online. I will definitely be shopping with you guys again."

    • "Found the exact purse my daughter wanted at a $55 savings. Yay me!
      Reason I chose this business: Price and fast shipping."

    • "The item is beautiful and came exactly as described. Thank you!"

    • "Great prices + fast shipping! Thanks for everything. I'll definitely shop with you again. :)"
    • "Great seller! Smooth transaction. Shipped quickly. Item just as described and packaged well. Thank you!."
    Read LUX LAIR Reviews on SiteJabber


    Rating of 4.8 / 5 stars based on Independent Reviews

    • "Very pleased with the Marc Jacobs wallet I ordered. It shipped fast and it's authentic. Great experience, overall."

    • "Excellent selection of items and great service. The customer service person I talked to on the phone was really helpful. I would go back to them again."

    • "I ordered a Gucci bag and I love it!!! Shipping was really fast. Will definitely buy from this website again!"

    • "Excellent service and shipping definitely will do business again!"

    • "Easy process to find item could not find anywhere else. Sweet!"

    • "The best deal ever. Very satisfying deals. Looking forward to do more business."

    Read LUX LAIR Reviews on ResellerRatings

    BBB Logo
    A+ Rating Maintained Since 2015

    The Better Business Bureau is the gold standard in business reputation. They conduct regular reviews of our business to ensure we're maintaining accreditation standards and award us a letter grade based on our adherence to these standards. Since our inception in 2015, LUX LAIR has proudly maintained an A+ rating—the highest rating given to businesses—demonstrating:

    • We are committed to resolving every customer issue 
    • We embody integrity, advertise honestly and work to build trust
    • We are transparent, honor our promises and are responsive
    • We safeguard the privacy of our clients and embody integrity

    Read the LUX LAIR Accreditation on


    Rating of 4.9 / 5 stars earning the distinction as a Top Quality Store.

    LUX LAIR is proud to have earned the Google “Top Quality Store” badge. This distinction is given to stores that Google determines provide a high quality customer experience. In order for a store to earn this badge, they must offer fast shipping, good return policies, have a high quality website and positive user ratings, among other factors.

    Read LUX LAIR Reviews on Google