Free Shipping & Returns in the US | 1-800-701-2841

FAQs

Q: Is your merchandise authentic?
A: Yes—absolutely. All of our merchandise is 100% authentic, brand new and of first quality. We purchase our inventory directly from the brand store or authorized dealers only. We guarantee the authenticity of our goods with a lifetime money-back guarantee. For more information, see our Authenticity and Warranty section.

Q: Do you sell factory seconds or irregular merchandise? 
A: No. Everything we sell is brand new, first quality merchandise complete with its original tags just as you would find in the respective designers' boutiques. 

Q: Will I have to pay sales tax?
A: Only Minnesota residents have to pay sales tax (6.875%), as this is where our corporate offices are located. There is no sales tax for customers residing outside of the state of Minnesota.

Q: What method of payments do you accept?
A: We accept Visa, Master Card, Discover, American Express and PayPal. For more information, see our Payment & Security section.

Q: When will my credit card be charged?
A: We charge your credit card once your order has been placed.

Q: Is my personal information secure over the internet?
A: Yes. We use Secure Sockets Layer (SSL) technology to ensure maximum protection of your credit card and personal information as it is transmitted to us. SSL is the highest standard in internet encryption technology.

Q: Do you ship internationally?
A: Yes, we ship worldwide and declare a nominal package value to minimize customs' duties. Fees, delivery time, etc. can be found under the Shipping section.

Q: How informed will I be kept after I place my order?
A: Once you place an order with us, you will be immediately sent an email with your receipt confirming your purchase. This email will contain a link to a page where you can check the status of your order anytime. Once your order has been shipped, you will receive another email containing your package's tracking number. Additionally, you can always email or call us (1-800-701-2841) to check on the status of your order.

Q: When will I receive my order?
A: We ship most orders out within one business day. Estimated arrival time depends on the shipping method you select. For more information, see the Shipping section.

Q: How much does shipping cost?
A: Shipping cost depends on the method of shipping you choose. For more information, see the Shipping section.

Q: Can I return an item?
A: Yes. Simply contact us within 30 days of receipt to make a return or exchange. For more detailed information, view our Return Policy.

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