No, you may place an order as a guest. However, we highly recommend that you create an account when checking out so you can track and review purchases from your account. You can also save your address and personal details which will allow for a more seamless checkout experience for future purchases.
To check the status of your order, log into your account and click on your order to view shipment status & tracking details.
If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails. If you cannot find these emails, please contact us and we will gladly assist you.
Yes—absolutely. All of our merchandise is 100% authentic, guaranteed. We source our inventory directly from the brands, their authorized dealers or trusted independent vendors only. We guarantee the authenticity of our goods with a lifetime money-back guarantee. For more information, see our Authenticity and Warranty section.
We ship worldwide. For orders outside of the US, we declare a nominal package value to minimize customs' duties.
For more information, including our shipping fees and delivery time, please visit our our Shipping Information page.
We accept Visa, Master Card, Discover, American Express, PayPal, Amazon Pay and Affirm. For more information, please see our Payment & Security section.
Yes. All personal information submitted via this website, LuxLair.com, is encrypted and secure. We use Secure Sockets Layer (SSL) technology, the highest standard in internet encryption technology, to ensure maximum protection of your credit card and personal information as it is transmitted to us.
In addition, TrustedSite (formerly McAfee SECURE) actively monitors this site for security issues and has deemed luxlair.com a certified secure website. TrustedSite has also independently verified our key business information and granted us numerous certifications due to maintaining a high level of website safety standards and good business practices.
For further information, please visit our Payment & Security page.
We only charge orders shipping to Minnesota sales tax (6.875%), as this is where our corporate offices are located. We do not charge sales tax for orders which are delivered outside of the state of Minnesota.
Shipping cost and delivery time depends on the method of shipping you choose. We offer free expedited shipping (3-5 business days) in the US on all orders.
Most orders placed before 3PM EST ship the same business day. For more details on our shipping, please visit our Shipping Information page.
If you don't love the item you purchased—for any reason—simply return it using our free return label within 30 days for a full refund, less any original shipping charges. All we require is that items returned be in their original, unused condition. For more information on our return policy, please visit our Returns & Exchanges page.
We offer free return shipping on all US orders. International customers are responsible for the return shipping cost.
To request a return, submit a return request using our online form. You will need your email address and order number, which can be found in the original confirmation email you received. If you are having trouble locating this, please contact us and we'll gladly assist.
Once your return request has been submitted, we will email you a pre-paid return label to send the item back to us (US customers only).
For more information on returns, please visit our Returns & Exchanges page.
Once we receive your return, your refund will be credited to your initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed.
Please allow 3 to 5 business days for the refund to reflect on your account.
We sell both brand new and pre-owned merchandise.
All of our brand new merchandise is first quality and comes complete with its original tags, just as you would find in the respective designers' boutique. We do not sell factory seconds or irregulars. If an item does not say that it's 'Pre-Owned' in the title, it is brand new.
All of our pre-owned merchandise is just that, pre-owned. This will be indicated in the title of the item with the words 'Pre-Owned'. The condition of this merchandise will vary and will be clearly described in the description of the item.
We are primarily an outlet store. As such, the majority of our merchandise is past-season, closeout or overstock goods, which enables us to turn around and pass these savings along to you, our customer.
We are primarily an outlet store, meaning we deal in past-season inventory. The majority of what we sell is no longer available in the respective brand's store or on their website, as it's from a previous collection. Nonetheless, it's 100% authentic—guaranteed.